Service Authorization
Installation work begins with an understanding of the requested service, equipment and areas of the vehicle that may require access.
Customer Trust & Vehicle Care
Your vehicle deserves
professional care.
Professional installation is about more than where the camera is mounted. It includes how the vehicle is documented, accessed, protected and returned to the customer.
Dash 360 is building its service process around clear authorization, careful installation practices and documented vehicle condition.
Vehicle-Care Standards
Before the first panel is removed.
A consistent pre-installation process helps protect the customer, the vehicle and the installer.
Pre-Install Documentation
Relevant areas of the vehicle can be photographed before work begins to establish the visible pre-install condition.
Existing Condition
Visible pre-existing damage in relevant work areas can be documented before installation begins.
Interior Protection
Installation procedures are designed around careful access to trim, panels and interior areas required for the work.
Post-Install Inspection
The completed installation can be inspected and documented before the vehicle is returned to the customer.
Customer Handoff
Customers should understand the installed equipment, basic operation and any relevant installation information before service is considered complete.
Installation Documentation
A clearer record for both sides of the service.
Documentation helps establish what was present before work, what was installed and the condition of relevant vehicle areas after installation.
Before
Relevant pre-install vehicle condition.
During
Installation details when documentation is useful.
After
Finished installation and relevant vehicle areas.
Service Record
Installation information associated with the completed job.
Personal Property
Prepare the work area before your appointment.
Customers should remove cash, firearms, electronics and other valuables from the vehicle before installation whenever possible.
Clear access to the windshield, dashboard, glove compartment, fuse-panel areas and other required work locations can also help the installation proceed efficiently.
BEFORE YOUR APPOINTMENT
Help us prepare the vehicle for service.
Remove valuables and personal items from areas where installation work may be performed.
If an item cannot be removed, discuss it with the installer before work begins.
Professional Standards
Trust is part of mobile service.
Mobile installation often takes place at a customer's home, workplace or fleet location. Dash 360's operating standards are being developed with professionalism, accountability and customer confidence in mind.
Formal personnel-screening and installer qualification policies will be published only as those programs are established and documented.
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Service Authorization
Website standards are only part of the process.
Important customer acknowledgments, installation authorization and service terms should also be incorporated into the applicable work order or service-authorization process.
SERVICE PROCESS
Clear expectations before installation begins.
Dash 360's service documentation can evolve alongside the business to address vehicle access, customer authorization, existing conditions, personal property and completion of the installation.
Website information does not replace the terms contained in an applicable service agreement or work order.
Ready to discuss your installation?
Tell us about your vehicle, equipment and service location.